Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of clarra.tech and the Clarra ERP platform (together, the “Service”), provided by iTech Velocity (“iTech Velocity,” “we,” “us,” or “our”). By accessing our website, requesting a demo, or using Clarra, you agree to be bound by these Terms. If you are agreeing on behalf of an organization, you confirm you have the authority to do so, and “you” refers to that organization.

2. Description of Service

Clarra is a cloud-based, all-in-one ERP platform delivered as a Progressive Web App, built for real estate, construction, housing and land-share, manufacturing, leather and footwear, trading, government project, and SME businesses. Clarra covers modules including budgeting and engineering, project management, supply chain and inventory, CRM and sales, production and QA, accounts and finance, asset management, and human capital management (HRM).

Specific features, modules, and support levels made available to your organization will be set out in your commercial agreement or order form with iTech Velocity, which forms part of these Terms for your account.

3. Eligibility and Accounts

• You must be authorized to act on behalf of your organization to request a demo or set up a Clarra account.
• You are responsible for maintaining the confidentiality of login credentials issued to your organization’s users and for all activity that occurs under those accounts.
• You agree to notify us promptly of any unauthorized access or use of your account.

4. Customer Data and Ownership

• All business data your organization enters into or generates within Clarra, including financial records, project data, customer and lead information, inventory data, and employee records, remains the property of your organization.
• You are responsible for the accuracy, legality, and appropriate authorization for entering data into the Platform, including ensuring you have the right to process any employee or customer personal data you input.
• We process this data solely to provide and support the Service, as described in our Privacy Policy.

5. Acceptable Use

You agree not to:

• Use Clarra for any unlawful purpose or in violation of applicable regulations
• Attempt to gain unauthorized access to any part of the Service, other customers’ data, or our systems
• Reverse engineer, decompile, or attempt to extract source code from the Platform, except as permitted by law
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to transmit malicious code or unauthorized automated queries
• Misrepresent your identity or authority when requesting a demo or setting up an account

We reserve the right to suspend or terminate access for accounts found in violation of these Terms.

6. Subscription, Fees, and Payment

• Pricing for Clarra depends on the modules, number of users, and business size selected by your organization, as agreed in your order form or contract.
• Fees, billing cycles, and payment terms will be set out in your commercial agreement.
• Late or non-payment may result in suspension of access to the Service, subject to the terms of your agreement.

7. Support and Availability

We provide L1 to L5 support as described on our website and in your service agreement, including a dedicated account manager, WhatsApp support, phone support, on-site visits, and refresher training, with a target initial response time of under 15 minutes. While we work to maintain high availability of the Service, we do not guarantee uninterrupted or error-free operation, and scheduled maintenance may occasionally affect access.

8. Intellectual Property

The Clarra platform, including its software, design, modules, trademarks, and underlying technology, is the property of iTech Velocity and its licensors. These Terms do not grant you any ownership rights in the Platform itself, only a right to use it as agreed, for your organization’s internal business purposes, for the duration of your subscription.

9. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with the Service, and to use it only for purposes related to the Service, except as required by law.

10. Data Security

We apply security measures, including internal processing of AI-driven functions, access controls, and audit trails, designed to protect your organization’s data. Further details are set out in our Privacy Policy. You are responsible for managing user access and permissions within your own organization’s account.

11. Disclaimers

The Service is provided “as is” and “as available.” To the extent permitted by law, iTech Velocity disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that it will meet every specific requirement of your business.

12. Limitation of Liability

To the maximum extent permitted by applicable law, iTech Velocity will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or business opportunities, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the fees paid by your organization for the Service in the 12 months preceding the claim, unless otherwise agreed in your contract.

13. Termination

Either party may terminate the Service in accordance with the terms of your commercial agreement. Upon termination, we will work with you on a reasonable timeline for data export, consistent with your agreement and applicable law. Some provisions of these Terms, including confidentiality, intellectual property, and limitation of liability, survive termination.

14. Governing Law

These Terms are governed by the laws of Bangladesh, without regard to conflict of law principles, unless otherwise specified in your commercial agreement for clients based in the UAE, Saudi Arabia, or Kuwait.

15. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date will reflect the latest revision. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. For active customers, material changes affecting existing contracts will be communicated in advance where required by the applicable agreement.

16. Contact Us

For questions about these Terms, contact:

iTech Velocity
House #118, Level-4, Road #9, Block C, Niketon, Dhaka-1212, Bangladesh
Email: info@itechvelocity.com
Phone: +880 1317-992233