Privacy Policy

1. Introduction

This Privacy Policy explains how iTech Velocity (“iTech Velocity,” “we,” “us,” or “our”) collects, uses, stores, and protects information in connection with Clarra, our ERP platform for real estate, construction, manufacturing, footwear, and trading businesses (“Clarra,” the “Platform,” or the “Service”).

This policy applies to visitors of clarra.tech, prospective clients who request a demo, and businesses and their authorized users who access Clarra (“Customers,” “you,” or “your”). By using our website or the Platform, you agree to the practices described here.

2. Information We Collect

a) Information you provide to us

• Contact details submitted through our demo request form or contact forms: full name, company name, designation, phone number, email address, industry, and any message you include.
• Account and setup information provided when your organization becomes a Clarra customer, such as company registration details, billing contacts, and authorized user information.
• Communications you send us by email, phone, or WhatsApp.

b) Information processed within the Clarra Platform

Once your organization is onboarded, Clarra is used to manage business data your team enters directly, which may include:

• Financial and accounting records, chart of accounts, and transaction data
• Project, budget, and construction data
• Inventory, procurement, and vendor information
• Sales, lead, and customer (CRM) data
• Employee records processed through HRM modules (attendance, leave, payroll, performance)

This operational data belongs to your organization. iTech Velocity processes it on your behalf as part of delivering the Service, not for its own independent purposes.

c) Information collected automatically

• Standard website usage data (pages visited, browser type, device type, approximate location, referring site) via cookies and similar technologies
• Login activity, session data, and audit trail information within the Platform, used for security and support purposes

3. How We Use Information

We use the information we collect to:

• Respond to demo requests and inquiries, and follow up on your interest in Clarra
• Provide, operate, maintain, and support the Platform for your organization
• Process transactions and generate reports within modules your organization uses
• Provide L1-L5 support, including account management, WhatsApp support groups, phone support, on-site visits, and training
• Maintain the security, stability, and performance of the Service
• Improve our website, products, and services
• Comply with legal obligations

We will only contact you about the inquiry you submit through our demo or contact forms, unless you separately opt in to other communications.

4. Internal AI Processing and Data Security

Clarra’s built-in AI Agent is designed to process your organization’s data internally, within your own environment. Your financial records, client information, and employee data are not sent to external, third-party AI services for processing. This is a core part of how Clarra is built to protect sensitive business data.

We apply access controls, authentication safeguards, and audit trails to protect data on the Platform. No system can be guaranteed 100% secure, but we work to maintain security practices appropriate to the sensitivity of the data Clarra handles.

5. How We Share Information

We do not sell your personal information or your organization’s business data. We may share information:

• With service providers who support our infrastructure (e.g., cloud hosting) under confidentiality obligations
• With your organization’s own authorized users, as configured by your administrators
• If required by law, regulation, court order, or governmental request
• In connection with a merger, acquisition, or sale of assets, subject to continued protection of the information
• With your consent, for any other purpose you approve

6. Data Retention

We retain personal information and Platform data for as long as needed to provide the Service, fulfill the purposes described in this policy, and meet legal, accounting, or reporting obligations. When your organization’s engagement with Clarra ends, we will discuss data export and deletion timelines as part of offboarding, consistent with your service agreement.

7. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, export, or request deletion of your personal information. For data entered into Clarra as part of your organization’s use of the Platform (e.g., employee or customer records), requests should generally be directed to your organization, as the data controller for that information. You can also contact us directly using the details below.

8. Cookies

Our website uses cookies and similar technologies to operate correctly, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect some site functionality.

9. International Use

iTech Velocity serves clients in Bangladesh, the UAE, Saudi Arabia, and Kuwait. Where applicable, we take steps to handle data in line with relevant local requirements. If you have questions about where your data is processed or stored, please contact us.

10. Children’s Privacy

Clarra and our website are intended for business use and are not directed at individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent revision. Material changes will be communicated to active customers where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

iTech Velocity
House #118, Level-4, Road #9, Block C, Niketon, Dhaka-1212, Bangladesh
Email: info@itechvelocity.com
Phone: +880 1317-992233